Effective Date: 2 April, 2025
Provider: Sylva Florence (11 Parole di Florence Sylva Elaine)
Contact: theswitchpath@gmail.com
These Terms & Conditions (“Agreement”) apply to your purchase and participation in Nourishing Your Magic and Intuition.
By enrolling in Sylva’s courses, booking calls with Sylva or paying for and using any other products or services provided by Sylva you agree to be bound by these Terms & Conditions.
Overview
The terms “we”, “us”, “our”, and “Sylva” refers to 11 Parole di Florence Sylva Elaine, a small business domiciled in Italy. The terms “Customers”, “you”, and “your” refers to customers and any other users of our services. The term “Services” includes our programs (hereinafter “Programs“) as well as any other products provided by Sylva Florence.
1. Services Provided
The Program includes digital materials, online services, self-guided online modules, and 1:1 calls. Details are outlined on the sales page you purchased from.
2. Payment Terms
The total net fee for the Program when paid in full is €497 (Tier 1) and €797 (Tier 2) payable:
- In full upon enrollment via Stripe
- In 3 monthly installments of €175 (Tier 1) or 3 monthly installments of 275 (Tier 2) or 6 monthly installments of €95 (Tier 1) or 6 monthly installments of €145 (Tier 2) (if selected at checkout).
- In the event of delayed payment, we reserve the right to impose an interest charge on the overdue amount.
- Prices are in net because Sylva’s clients are located all over the globe and local VAT or tax may apply depending on your location when purchasing.
- Access to purchased Services and products is valid for the period for which fees have been paid, without extension. Any bonuses offered are non-refundable and can be cancelled at any time.
- In the event of cancellation on your part and if you pay for Services or other products under a payment plan, you remain responsible for completing all scheduled payments until the outstanding balance is settled. Your commitment to the payment plan is not waived upon cancellation.
All payments are non-refundable and non-transferable. If a payment fails, you are responsible for updating your payment method promptly.
3. No Cancellation or Refund Policy
Due to the digital nature of the Program and immediate access to materials, I do not offer refunds or accept cancellations. By purchasing, you acknowledge this policy and agree not to initiate chargebacks or payment disputes.
4. Rescheduling and Missed Sessions (for 1:1 Services)
If applicable, you may reschedule a 1:1 session with at least 24 hours’ notice. Missed sessions without notice will be forfeited. If I need to reschedule, I will give as much notice as possible and provide an alternative time.
5. Results and Warranty Disclaimer
Sylva provides her services with diligence but makes no guarantees about your specific results. Your outcomes depend on many factors, including your personal effort, background, and circumstances. The Program is for educational and informational purposes only and is not a substitute for legal, medical, therapeutic, or mental, emotional or physical health-related advice or treatment.
Sylva assumes no responsibility for information provided by third parties (in particular by other Customers) during Programs or submitted to the Site. You acknowledge that such third-party information does not represent the opinion of Sylva and Sylva cannot guarantee the accuracy or reliability of such information.
Any liability in connection with the Services is completely excluded. The exclusion of liability applies to both direct and indirect damages. Liability for intent and gross negligence remains reserved. Sylva is also not liable for consequential damages or loss of profit. Sylva is also not liable for service failures due to Force Majeure and unauthorised actions by third parties (hacker attacks etc.).
In jurisdictions where our exclusion of liability is not legally enforceable, our liability shall be limited to the maximum extent permitted by law. Specifically, in such cases, our liability will be confined to the total fees paid by you for the Services purchased from us that are directly related to the claim.
6. Intellectual Property
All Program content, including videos, worksheets, slides, and other materials, is protected by copyright. You are granted a personal, non-transferable license to use these materials for your own learning. You may not share, reproduce, distribute, or sell any part of the content without written permission. You may not share login details with anyone else.
7. Confidentiality and Data Protection
I respect your privacy and will keep all personal information shared during sessions confidential, unless disclosure is required by law. For more on how your data is handled, please review my Privacy Policy, https://courses.sylvaflorence.com/privacy-policy.
Information shared in the context of the Services is not confidential and may be seen by other Customers. For confidential information, communicate directly with Sylva and indicate its confidential nature.
We may use Materials for analytical purposes, as well as to develop and enhance the content of our Services, Programs and other products and to create effective marketing tools.
Please note that calls, webinars, and other audio or visual Services may be recorded and can be used in the future by Sylva for business and promotional materials or in connection with the sale of any Services or products, unless you specifically request otherwise. If you would like to make such a request, please send an email to theswitchpath@gmail.com.
8. Materials You Submit to the Site
You shall not submit or otherwise make available on the Site any artwork, photos, or other materials (hereinafter “Materials”) protected by copyright, trademark, or other intellectual property rights without the express written permission of the owner of the rights. The burden of determining whether Materials are protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other intellectual property rights, or any other harm resulting from such a submission. For all Materials submitted to the Site, you automatically warrant that you have the authority to use and distribute the Materials and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties. In the event that Sylva is held liable by a third party for infringement of any material submitted by you, you shall indemnify Sylva in full. The indemnification includes the assumption of any legal fees incurred by Sylva as well as any intervention in a dispute.
9. Intellectual Property Rights to Your Materials
We claim no intellectual property rights to Materials you provide to Sylva. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site or Service. By posting Materials on the Site, you grant us a worldwide, non-exclusive, irrevocable licence to use the Materials for promotional, business development, and marketing purposes. You also acknowledge that other Customers may use the material uploaded by you for their own purposes. In this case, you exempt Sylva against any legal claims, but address your claims directly to the infringer.
10. Technical Requirements
You are responsible for ensuring you have the necessary technology to access the Program, including a stable internet connection, headphones and any required platforms (e.g., Google Meet, compatible and updated browsers). You may also need a Facebook account.
11. Contract Formation
This Agreement becomes binding upon confirmation of your purchase, either through full or partial payment.
12. Governing Law and Jurisdiction
This Agreement is governed by the laws of Italy, unless mandatory consumer protection laws in your country override this provision. The contractual relationship between the parties shall be governed by Italian law.
The exclusive place of jurisdiction shall be the registered place of business of Sylva.
In the event that the choice of applicable law and / or place of jurisdiction is not enforceable or valid in a particular jurisdiction, then in such jurisdiction, the parties agree that any disputes shall remain subject to the maximum extent of Italian law permissible under such jurisdiction’s laws. Furthermore, the parties agree that in such a case, jurisdiction shall be limited to the courts geographically closest to the registered place of business of Sylva that are competent to hear such disputes.
13. Governing Law and Jurisdiction
You may use the Services for lawful purposes only. You are responsible for all purchases made by you or on your behalf through Sigrun. You agree to use the Site and to purchase Services and any other products for legitimate, non-infringing purposes only. You are prohibited from posting or transmitting any content through the Site that infringes on the rights of others or is unlawful.
14. Business or Consumer Purchase
If you are purchasing as a business client, you acknowledge that consumer protection laws may not apply. If you are purchasing as a consumer, you may have additional rights under your country’s laws. You confirm that the purchasing process clearly indicated whether the offer was intended for businesses or consumers. Consumers in the EU have a 14-day right of withdrawal for digital products, but by signing up, you agree to waive it once the service starts (upon full or partial payment).
15. Force Majeure
In the event of a delay or failure due to causes beyond our reasonable control, including but not limited to acts of God (“Force Majeure“, e.g., explosions, floods, fires, or accidents, wars, terrorism, civil disturbances, import or export regulations, embargoes, or pandemics), we will notify you as soon as practicable stating what has been cancelled or delayed. If a Force Majeure event continues for more than 60 days, we may terminate the contract with immediate effect. We are not liable for damages arising from non-delivery due to causes beyond our reasonable control.
16. Order of Services
We endeavour to describe and display our Services accurately. While we aim for accuracy, the Site may contain inaccuracies or errors, which we reserve the right to correct. We may refuse or cancel orders with incorrect pricing.
We will email you to confirm the placement of your order and provide details concerning the delivery of the Services or products. In the event that there is an error in this email confirmation, it is your responsibility to notify us immediately.
17. Use of Services
In order to use the Services, you must be at least 18 years old and have the necessary authority to agree to these Terms and Conditions. Persons under the age of 18 are prohibited from using the Services. We reserve the right to modify any information provided, regardless of its source (hereinafter “Content”) without prior notice. We do not guarantee that the Content is accurate, complete, reliable, current, or error-free. Sylva assumes no liability for any inaccuracies, errors, or omissions in the Content.
Sylva is domiciled in Italy. Content may not be appropriate or legal outside Italy. If you access the Site from outside Italy, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
18. Refusal of Services
We reserve the right to refuse service to anyone, at any time, for any reason, without explanation. An order is not considered accepted by us until payment has been processed. We may alter or discontinue any aspect of the Services, fulfilling our previous commitments to you, based on your payment.
19. Survival of Provisions
The provisions of these Terms and Conditions remain applicable beyond the end of the contract. This includes, in particular, the provisions on intellectual property, including the provisions on the Materials, the provisions on liability, and the provisions on the applicable law and the place of jurisdiction.
20. Indemnity
You shall indemnify and hold Sylva harmless from and against all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third-party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of these Terms and Conditions, or any use by your use of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defence, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third-party claim or waive any defence without our prior written consent.
21. Electronic Communication
When you visit the Site or send emails to Sylva, you are communicating with us through electronic means. You grant your consent to receive such communications. We will mainly communicate with you by email or by posting notices on the Site. We also may communicate with you through messenger services, Facebook groups, or any forms of social media. You agree that all agreements, notices, disclosures and other communications that we transmit to you through electronic means satisfy any legal requirements that would apply if such communications were in writing.
22. Exclusivity of Terms and Conditions
These terms and conditions apply exclusively between the parties. The validity of any Terms and Conditions of the customer is expressly excluded.
23. Severability
If any term, provision, covenant, or condition of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of these Terms and Conditions shall remain in full force and effect and shall in no way be affected, impaired, or invalidated. The provision declared invalid, void or unenforceable shall be replaced by a valid provision that corresponds as closely as possible to the meaning of the original provision.
24. Amendments to Terms and Conditions
Sylva may amend these Terms and Conditions at any time. Changes will be communicated appropriately. Unless you object within 30 days of notification, amendments are considered accepted. The latest version of these Terms and Conditions is available on our main website (sylvaflorence.com).
Should you choose to object to amendments, your objection will be deemed as an extraordinary termination of the Services. Services provided up to the termination will not be eligible for a refund.
22. Contact
For any questions about these Terms & Conditions, please contact:
Sylva Florence / theswitchpath@gmail.com
Sylva Florence 